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First to third Level Support, Call Management, Specialist Technical Analysts, Service Reporting, Peak and Out of Hours cover

Technical Helpdesk

24x7 support

24x7 technical helpdesk resolving issues related to connectivity, device compatibility, OS issues, User accounts and a lot more. The support agents' resource pool covers all major European languages such as English, Spanish, German, French, Italian, Russian and other languages like Japanese and Chinese.

Support services
Support Services

NOC Monitoring

we offer the best

NOC Monitoring

The NOC covers global operations for clients independent of devices and operating systems. Monitoring services are available out of hours and in weekends as well. We ensure that with the help of our robust and diverse ISP spectrum and a team of remote server management experts we offer the best suite available in the industry for NOC monitoring and maintenance.

SAP Master Data Management

Our service desk operations help manage business processes for large scale industries specifically in the area of master data management. We boast for a dedicated resource pool of functional SAP consultants with experience in Material Master, Sales and Distribution, Human Resources, Finance and Controlling, Business Warehouse and Quality Management modules.

We provide large scale data maintenance on SAP R3 and ECC 6.0. Our services include data collection, data cleansing, data harmonization, maintaining data taxonomy, data normalization, and application support for mass scale data updates.

Business & Knowledge Processes

Support for large scale business and legal functions for global manufacturing giants - includes managing global purchasing processes, global contract management, solution manager projects, distribution tracking process and a lot more.

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