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02. BSI SERVICE DESK – L2 LEVEL
Job Location: Kolkata, India
Essential functions / Job role:
  • Requirements:
  • Excellent Communication both written and spoken
  • Knowledge of Remedy9 and above
  • Needs to have at least 5 years’ experience in AD on premise and Windows Server 2012 R2 maintenance and work experience in core Infrastructure related issues of an organisation
  • Needs to be excellent in Microsoft Exchange On Premise environment with a minimum of 5 years’ experience
  • Needs to have profound knowledge in Microsoft Office 365 Server related issues along with Intune, Azure AD and all related apps in O365 with a minimum of 3 years hands on experience
  • Have worked in O365 migration and have experience in issues raised in a HYBRID environment
  • Needs to have knowledge in Service Management field and how to work on assigned tickets
  • Needs to be able to resolve 2nd line related issues along all software and desk side issues
  • Needs to be able to complete task within the set SLA’s
  • Needs to be competent in performing RCA for issues that could not be resolved and maintain weekly log of the same
  • Ready to work in 24 x 7 environment and different shifts
  • Apart from handling daily Ticket Management will also be responsible for imparting training to fellow colleagues
  • Application Process : Please mail the updated CV to sayanti_mukherjee@msrlimited.com with the subject line mentioning the position you are referring for.
Apply for the job
Mail your CV at sayanti_mukherjee@msrlimited.com with the subject line as "BSI SERVICE DESK – L2 LEVEL"
  • Job Description :
  • AD - Creating and managing domains, preparing disaster recovery strategies, offering technical support to users, upgrading software, and handling user accounts
  • Microsoft Office 365 –
  • - Troubleshoot and resolve issues with user access to cloud services.
    - Document changes to the systems using change management.
    - Manage and monitor Office 365 services and hybrid infrastructure.
    - Monitor and communicate to stakeholders the performance of the services.
    - Assist with the creation of policies around the proper use of Office 365 services and support.
  • Microsoft Azure - Virtualization concepts, Hyper-V, VMWare, Storage, Compute, Powershell, Azure SQL DB, Networking Concepts
  • Intune - Intune Support, Intune, Device Compliance, MAM/MDM Services, Mass 360, Tablet Configuration, OS Installation, OS update, SIM allocation, Reallocation./li>
  • LANDESK or SCCM - Needs to have knowledge on deployment of software remotely via LANDESK or SCCM tool/server
  • BMC Remedy - Needs to have Handled, Assigned tickets in BMC remedy to meet the pre-defined SLA’s
  • Certification

    The candidate needs to have the below certification :

  • MCSC GLOBAL and Private Cloud
  • MCSA with O365 certification
  • ITIL V3 Certification