BSI - Chief Information Officer
In August I visited MSR Limited, suppliers and Operators of our IT First Level Helpdesk. It was a pleasure to meet the team, put faces to names for the first time and thank them for their continued commitment to excellent service for our business. MSR are based in Kolkata, India and have been working with BSI for six years now. They have managed through our IT Services team led by David D'Cruz. Some people working on the desk have been with BSI service since it started, and that counts towards the sense of ownership and dedication they demonstrate when dealing with IT Support cases from BSI offices and field based colleagues around the world.